Celebrating Our 2024 Booking.com Award: The Service Touches That Won Guest Hearts

We’re honored to celebrate our 2024 Booking.com award—recognition that reflects the everyday service touches guests feel from the moment they arrive. At Boutique Hotel Las Cascadas The Falls in Quepos, steps from Marina Pez Vela and minutes from Manuel Antonio National Park, our team focuses on what matters most: warm, attentive hospitality, worry-free stays, and details that make travel effortless.

In this post, we’ll share what the 2024 Booking.com award means, the specific service practices that guests love, and practical tips to get the most from your stay—especially when you book direct.

What the 2024 Booking.com Award Means

The 2024 Booking.com award recognizes outstanding service shaped by authentic guest feedback. For us, it validates a simple promise: consistent care, clear communication, and a property designed around guest comfort.

• Ranked within the top 10% of hotels worldwide for 14 consecutive years
• Family-run for over 30 years, with 13 unique rooms and suites
• Also honored with 16 consecutive TripAdvisor Travelers’ Choice Awards (placing us among the top 10% worldwide)

These recognitions aren’t about grand gestures—they’re about reliable, thoughtful touches delivered every day.

The Service Touches Guests Love

Always-On Support: 24/7 WhatsApp Concierge

Questions before you arrive? Need a last-minute tour or dinner idea? Our 24/7 WhatsApp concierge keeps help one message away—before, during, and after your stay. This real-time support makes planning seamless and solves small issues before they become big ones.

Direct Booking Peace of Mind

Booking direct unlocks exclusive, practical benefits designed to simplify travel and protect your plans:

• Cancellation Credit Voucher (Direct Reservations): We honor all direct-reservation cancellation fees as a credit voucher for future stays—no questions asked.
• Best Rate Guarantee: If you find a lower rate, we’ll apply a 5% discount over it with required proof.
• Complimentary Breakfast: Included with every stay, every day.
• Exclusive Discounts & Add-ons: Available only when you book through our website.
• Free Wi-Fi & Parking: Property-wide free Wi-Fi and secure, gated parking with 24/7 camera security.
• Early Check-in & Room Upgrades (When Available): Because flexibility matters.

Complimentary Breakfast, Done Right

Start your day with a complimentary breakfast served from 7:30 AM to 9:30 AM, featuring local Costa Rican flavors alongside continental selections. Fresh fruit comes with every plate—fuel for a day of fishing, hiking, or beach time.

Reliable Connectivity and Secure Parking

Stay connected with free, reliable Wi-Fi throughout the property—suitable for remote work and video calls. If you’re driving, enjoy secure, gated parking with 24/7 camera security at no charge.

Thoughtful, Eco‑Friendly Comforts

Sustainable touches are built into the stay without sacrificing comfort:

• Reusable coffee and tea filters
• LED lighting and eco‑friendly cleaning products
• A living plant wall on property that supports our eco-forward design

Experiences, Made Effortless

• Closest hotel to Marina Pez Vela: Just 0.6 km (about a 5‑minute walk)—ideal for anglers and ocean tours.
• Minutes to Manuel Antonio National Park: 7.9 km (roughly 10 minutes by car)—with a concierge-arranged, fully guided “Nature Day” (wildlife trails plus beach time).
• Complimentary tour transportation on most tours: Pick-up and drop-off make exploring easy.
• On-site conveniences: Outdoor pool with pool-side bar, room service, an on-site restaurant, nature paths, an ocean-view lookout, and daily wildlife visits (monkeys included).
• Wellness on demand: Book on-property deep-tissue massages, facials, and manicure/pedicure services.
• Accessibility & flexible logistics: Facilities for disabled guests, contactless check-out, a dedicated Guest Portal to manage your reservation, and round-trip airport shuttles available on request (additional charge).

Spaces That Feel Like Home

With 13 unique rooms and suites, you’ll find a layout that fits your style:

• Garden View Condo: A fully equipped kitchen (full-size refrigerator/freezer, microwave, stove, oven, coffee maker, blender), open-plan living/dining, master bedroom, and a private covered terrace.
• Bougainvillea Suite: Bedroom plus open-plan living, small kitchenette (fridge, hotplate, coffee maker), private patio, in-room safe, A/C, and free high-speed Wi-Fi.
• Casa Cascadas (3-bedroom villa): Sleeps up to seven guests—one king, one queen, one double, and a single Murphy bed—great for families or groups.

All rooms include A/C, in-room safes, and Wi‑Fi, with either a full kitchen or coffee maker and fridge.

At-a-Glance: Service Touches and What They Mean for You

Quick Answers (Great for Planning)

• How close are you to Marina Pez Vela? 0.6 km—about a 5-minute walk.
• What time is breakfast? 7:30 AM to 9:30 AM, complimentary daily.
• Is the Wi‑Fi reliable for remote work? Yes—free and property-wide.
• Is parking free and secure? Yes—gated with 24/7 cameras.
• Do you offer airport transfers? Yes—round-trip shuttle can be arranged (additional charge). Select packages include airport transportation.
• Is the hotel family-run? Yes—over 30 years.
• How many rooms do you have? 13 unique rooms and suites.
• Do you have accessible facilities? Yes—features in common areas and select accommodations.
• Can I manage my reservation online? Yes—use our dedicated Guest Portal for existing bookings.
• Arriving late? If you’ll arrive after 8:00 PM, contact us in advance for special check-in instructions.

Practical Takeaways to Elevate Your Stay

1. Book direct to secure the Best Rate Guarantee, exclusive add-ons, and the cancellation credit voucher for direct reservations.
2. Save our WhatsApp concierge number for quick help with tours, dining, and transport.
3. Plan a guided “Nature Day” in Manuel Antonio National Park through our concierge—wildlife trails plus beach time.
4. Pack comfortable shoes—our hillside paths connect buildings about 75 meters apart.
5. Ask about early check-in or room upgrades—granted when available.
6. Consider the right room type: couples often love our romantic mountain-view options; families and groups appreciate Casa Cascadas or two-bedroom layouts.
7. Anglers, bring your crew: we’re the closest hotel to the marina—perfect for early departures and easy walk-backs.

Keep Exploring (Related Reads)

• Honeymoon inspiration: Why Boutique Hotel Las Cascadas Is the Best Honeymoon Hotel in Manuel Antonio
• Local guide: What To Do in Manuel Antonio — Best Tours in Manuel Antonio
• Sample adventure: Eco Chontales Waterfall Hike

Conclusion

Our 2024 Booking.com award is a celebration of the simple, meaningful touches that make travel feel easy and personal—24/7 support, direct-booking peace of mind, complimentary breakfast, reliable connectivity, secure parking, eco-forward comforts, and a location that puts the best of Quepos and Manuel Antonio at your doorstep.

Ready to experience it for yourself? Book direct for the Best Rate Guarantee, exclusive benefits, and our flexible cancellation credit voucher for direct reservations.

• Toll-free: +1-888-695-7583
• Local: +506-2777-4509
• WhatsApp: +506-8964-3562
• Email: Reservations@lascascadasthefalls.com

We look forward to welcoming you to Boutique Hotel Las Cascadas The Falls.